How to Exchange or Refund
Follow these simple steps to process your exchange or refund request
Enter your email
Enter the email address you entered while purchasing, and the Order Number that came in your email.
Pick the Item to Exchange or Return
Choose the product you want to Exchange/ Return.
Choose Return/Exchange Reason
Select the reason that best describes why you’re returning or exchanging this item. This helps us process your request quickly and improve your future experience.
Another Reason
Didn’t find your reason? Select Other and share a short note to help us understand what happened.
A) Exchange For A Better Size
If you’re exchanging for a different size, choose your preferred size below and press Next to continue.
B) Exchange for Another Item
If you’d like to exchange for a different item instead of changing sizes, hover over the Other box and click it when the option “Choose Another Product” appears.
Pick The Product You Want To Exchange
Browse the catalogue displayed on your screen and select the product you’d like to exchange for.
Prefer a Refund?
Not planning to exchange? Tap Refund Item to request a refund for your purchase.
Submit request
Once everything looks right, click Submit Request to complete the process.
Wait for approval
Our team will review your request within 3 working days.
After Your Exchange Is Approved
Once your exchange is approved, please have your item(s) ready for pickup. Your new product will be prepared for shipping at the same time. Be ready to cover the shipping fee (unless the issue was from our side) and any price difference if the new item’s value is higher.
After Your Return Is Approved
When your return is approved, the courier will collect your items. Within 7 days of pickup, we’ll receive and inspect them at our warehouse before sending your refund through your selected method.